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Meraki / Services / Marketplace Operations

Marketplace Operations

Marketplaces aren't channels. They're ecosystems with their own physics.

The premise

Shopee, Tokopedia, TikTok Shop, and Lazada are not extensions of a brand's website. They are independent ecosystems — each with its own algorithm, customer behavior, promotional calendar, and internal economics. A brand that treats marketplaces as passive listings leaves 40–60% of available revenue on the table.

Reality check

40-60%

of marketplace revenue left on the table when treated as passive listings.

01 — How we operate Six pillars

What this discipline
actually looks like.

01

Listing Architecture

Titles, attributes, images, keyword density tuned to each platform's search algorithm — not generic SEO heuristics.

02

Campaign Calendar

Launches and voucher stacks mapped to each platform's mega-campaigns. 11.11, 12.12, payday, Mall flash sales, category-day rotations.

03

Voucher & Pricing Architecture

Stacking platform vouchers, seller vouchers, and bundles to signal discount while protecting contribution margin.

04

Marketplace Ads

Keyword ads, product ads, discovery ads — operated as performance disciplines with funnel-stage budget allocation, not background spend.

05

Storefront Optimization

Banners, collections, cross-sell logic engineered to lift average order value and conversion rate.

06

Operational Hygiene

Response rates, fulfillment SLA, chat speed, seller scores — all directly affect organic visibility on every platform.

02 — Deliverables Inside the engagement

What you get,
week one onward.

01

Daily storefront management across all active marketplaces

02

Weekly campaign calendar with voucher strategy and budget allocation

03

Listing optimization cycle — A/B tests on titles, hero images, and descriptions

04

Monthly Mall-tier and seller-score audit with corrective actions

05

Marketplace ads management with weekly performance review

06

Integration with the broader content and live commerce calendar

Next step

Curious how this would
look for your brand?

A Diagnostic Call is the fastest way to find out. 90 minutes. We map your commercial state and outline what an engagement would look like.

Book a Diagnostic Call →
Direct

hello@meraki.co
+62 821 1234 5678